Access to the data center floors is restricted to those holding military grade pass cards. Furthermore, complete access to our floor is only permitted by allowance from the security guards at the front desk, around the clock. You can be safe in the knowledge that only a handful of highly trained, level-three technicians will be allowed within close physical proximity to your server.
All of our routers and switches are made by Cisco. Cisco is a tried and true manufacturer and we use nothing but the best, so Cisco is our only choice for all network hardware. We have made major and wise investments with them because we feel that using industry leading equipment that has a proven track record is the best choice, and is well worth the extra expense.
Our connections are the best connections, ran straight into the data center and your servers are the first to get zapped with these unrestrained highways. DimeNoc is located in a multi-homed connection. We do not use 1 carrier nor do we use cheap cogent bandwidth. We are connected to TIER 1 providers!
Our main lines are,
AT&T DS-3 , UUNET OC-12 , and TimeWarner OC-48
The power systems in the data center are designed to run uninterrupted even in the unlikely event of a total power outage. All servers are fed with conditioned UPS (Uninterruptible Power Supply) power that will run if utility power fails. The UPS power subsystem is "N+1" redundant with instantaneous fail over in case the primary UPS fails.
The data center's HVAC (Heating and Ventilation Air Conditioning) system is "N+1" redundant to ensure that - even in the event of an entire HVAC system failure - there is a duplicate system on standby to take over. An advanced fire-suppression system is in place to prevent any fire from spreading - in the unlikely event that one could start. All cables to servers and routing equipment are securely tied down, and cable racks suspended from the ceiling provide dual routes for all cables.This is so in the event that all cables on a cable rack are cut or burned, packets of data will automatically be routed to a second set of cables on the other side of the data center.
We have 4 Data Aire air conditioning units that provide optimal conditions for equipment operations. Climate control means that the air conditioning units monitor the temperature outside of the building and compare it to the temperature inside of the building. Of course, it is much more complicated than that description. Basically the important factors are that the temperature is maintained at a balance of the two, and also the humidity, airflow, and cleanliness of the air is monitored. This is why our servers run so smooth and fast.
We invest a significant amount of time and money into our staff to make sure that they are knowledgeable and are capable of helping and handling our customers with patience and care. They also invest a great amount of time and care into us, knowing that they are working with a company that places people first and affordable pricing to get their dreams online. A company is only as good as the people who manage it. A network is only as good as the people who manage it. It all takes teamwork, and expertise.
That talented staff we speak of works around the clock to ensure that our network is operating at the most optimum state. We continually review our collected statistics and with very precise care and attention. We closely watch for traffic trends so that we can react with the proper routing adjustments and bandwidth additions. We choose to have a monitoring system projected on an entire wall and viewable at all times by anyone who walks into our offices.