How soon will my account be activated?
We know that you want to get started with your account right away, that is why we offer instant account activation. As soon as you sign up, your account is activated and details are e-mailed to you within minutes.
Do you offer a money back guarantee?
We not only offer a money back guarantee, we offer the best money back guarantee found anywhere. We are so confident in the service we provide, we offer a 30 day, unconditional, money back guarantee. If our service is not everything you expected, we will refund 100% of your subscription price. Sign up with absolutely no risk!
Will you advertise on my web site?
We offer premium hosting and will never advertise on your web site. Hosting companys that advertise on your web site are often cheap, but provide very low quality service. Web sites using this kind of service look very unprofessional and have very slow bandwidth connections.
Do your servers have battery backups and generators?
Each server is protected by a uninterrupted power supply system. In the rare case of a power outage, auto-start generators will take over and supply all necessary power to the servers. This system assures your web site is always up and running, regardless of power conditions.
Do you maintain web site backups?
We maintain full account backups. This includes all files, e-mail accounts, and data bases. In the rare event of a hard drive failure, we can instantly restore your entire account. While hard drives rarely fail, we prepare for the worst, which assures your hard work is never lost.
What is DK Web Solutions' up time?
We don't just claim to run over 99.5% up time, we guarantee it. If your server is not up 99.5% of the month, you will be refunded for any downtime that occurred on a pro-rated basis. However, don't expect to ever invoke this guarantee, extended downtime is extremely rare
Can I host multiple domains on one account?
Initially, you can only host 1 domain on your account. However, you can host additional domains on your account if you purchase the Deluxe or Supreme packages. This way, you can host multiple domains on a single account, for one low price. Each add-on domain includes unlimited e-mail, MySQL, sub-domains, and everything else!
Can I upgrade my plan at a later date?
We offer the flexibility of allowing customers to upgrade plans at anytime. The cost of upgrading will be pro-rated and you will never be charged any additional fees. This way, your account can meet the demands of your website, as it expands and or increases traffic.
Do I have to register my domain with you?
No, you do not have to register your domain with us. We can host any domain, with any registrar. We encourage you to register your domain with whom you choose.
Can I use my own CGI and PHP scripts?
While we do provide many pre-installed scripts, you can still upload any of your own scripts. You can purchase scripts from many online developers or write your own. Regardless, you can upload any scripts that you may own. However, most popular scripts are pre-installed!
I already have a domain name, what do I do?
Since you already have a domain name, simply select "I already have a domain name" during the sign up process. Then, you will simply have to change your domain's name servers with your current registrar.